AMH Material Handling – More than just a logistics supplier

Customer service is at the heart of all the projects AMH Material Handling delivers. Whether it’s the design and installation of a bespoke automation system to increase throughput times or a maintenance and service plan to minimise downtime, customer satisfaction is AMH’s watchword. 

A truly experienced team

AMH might be a name you’re not familiar with but their experience and track record within the material handling and logistics sector speaks for itself. With 61 years’ experience between them, the three directors specialise in their own unique skill set. This allows them to work together, where necessary, to produce a solution to suit your individual needs.

In addition to this, AMH has assembled a highly skilled team of experienced sales and engineering personnel. From the initial enquiry through to project design, delivery and maintenance, AMH has the experience not only to deliver the project, but also ensure your system continuously meets future needs.

A collaborative approach

In order to complete a successful design and installation project or ongoing maintenance contract, AMH takes a collaborative approach. Each business has its unique challenges and therefore AMH recognises that one size definitely does not fit all.

To be able to produce a solution that will work for your specific processes, it is essential to explore your material handling challenges and discuss the issues that keep you up at night. AMH takes the time to study your business and measure key data such as pick rates and throughput. Gathering and analysing this information enables AMH to develop a comprehensive proposal which meets the needs of your business.

Case Study

AMH Material Handling has completed a £3.2 million project for Wilko at its 110,000 sq ft    e-fulfilment facility managed by Clipper Logistics in Ollerton. The project has automated the packaging, labelling and destination sortation for 85 per cent of online orders for both home and store delivery. The logistics solution, which was implemented ahead of Black Friday, had already handled a quarter of a million items in the first month of its operation.

Collin Holland, project manager, Clipper Logistics explains, ““Overall, AMH surpassed our expectations. The quality they have delivered throughout the entire project has been second to none; they couldn’t have been more efficient. During the whole process they have been extremely open, honest and helpful. It truly felt more like a friendship than a partnership – it’s been very refreshing working with them.

“Through AMH, we have employed two full-time maintenance and service engineers who were involved with the commissioning and launch support to ensure site set up and familiarity. They now provide us with effective engineering site maintenance and support utilising the 24/7 telephone hotline and callout function. With this high level of technical support always readily available it not only gives us total peace of mind that the automated system is always serviced and maintained, but also that it meets health and safety, and compliance requirements.”

Read the Wilko, Ollerton case study in full or watch the video below.

Speed of reaction 

Regardless of whether it is face to face or over the phone, speed of reaction is a crucial element of the service that AMH delivers. The benefit of AMH being a small team is that the directors are still completely involved with the day to day running of the business and its projects. As a result, you can always guarantee you will be able to speak to your project or engineering contact at AMH and receive a rapid response when you need it. From a customer satisfaction viewpoint, AMH understands that it is essential for you to always have access to someone who can assist you with your query, whether it’s an initial approach or an important question mid-way through a busy installation.

Designing and delivering projects is a growing part of AMH’s business which is rooted, however, in service and maintenance. Here rapid response times are even more vital to successfully perform the range of bespoke maintenance and service packages on offer.

AMH runs a 24/7 telephone engineering support system which guarantees assistance whenever you need it. With a remote fault evaluation and diagnostics system, issues can be rectified over the phone. In instances where you need an engineer to visit the site, AMH offers rapid site attendance and breakdown assistance to ensure any downtime is kept to the minimum.

As a more comprehensive service and maintenance solution, AMH can also arrange for an employed engineer to join your team on-site. The benefit of hiring someone through AMH is that they will know your system inside out. By having somebody on-site to run regular maintenance and offer support for any arising issues, your solution runs consistently to its optimum performance.

If you are looking for a partner with an innovative, fast and customer focused approach to delivering a material handling or automation solution, contact Adrian Carter at AMH for an initial consultation on 0121 550 4342 or email